Privacy Policy
- Introduction
Nifty Refunds is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. We are bound by the Privacy Act 1988 (Cth).
This Privacy Policy (“Policy”) outlines how we collect, use, hold and disclose your personal information.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this Policy.
- Kinds of Personal Information Collected, Used and Held
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
We collect information about you and your interactions with us. For example, when you enquire about, engage our services, email us, or visit our website. The information we collect from you may include your identity and contact details, your history of interactions with us, and details of enquiries or claims you make. For example, this may include your:
- Personal Identifiers: Name, date of birth, contact details (address, phone number, email)
- Financial Information: Bank account details, tax file numbers, and other information related to unclaimed funds
- Identification Documents: Driver’s license, passport, utility bills, or other forms of ID for verification purposes
- Business Information: Company details, including business name, ABN, and financial information
- Other relevant information necessary to assist in recovering your unclaimed funds.
- How We Collect and Store Personal Information
We collect personal information in several ways, including:
- Directly from you when you contact us, provide information through our website or email otherwise interact or communicate with us;
- From third parties with whom you have interacted and who have your consent to share your information with us;
- Through other third-party service providers who assist us in providing or promoting our services.
- Reasons for Collecting Personal Information
We collect, use and hold your personal information for the following purposes:
- To contact you, for example, to tell you something important or to respond to your queries or complaints;
- To provide you with information and the services that you request from us;
- To manage our relationship with you and improve our services and customer experience;
- To comply with legal and regulatory requirements and where applicable assist government and law enforcement agencies or regulators;
- To identify and tell you about services that we think may be of interest to you.
- To contact you via email or phone to locate and recover any unrecovered funds owed to you.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
- How We Store and Hold Your Personal Information
We store most information we hold about you, including personal information, in computer systems and databases operated by us or our external third-party suppliers. We also store some of your information securely in paper files.
We use and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. These include:
- Requiring all employees to comply with our internal information security policies, keep information secure and complete information security training;
- The use of identity and access management technologies and passwords;
- Implementing, monitoring and reviewing our policies and comparing these against industry best practices.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
- How We Use and Disclose Personal Information
We use and disclose your personal information for the purposes outlined above. Specifically, we may:
- Use your contact details to communicate with you about our services that you engage or we think may be of interest to you;
- Share your information with government agencies/bodies/departments to submit your claim and/or to provide information requested by the government agencies/bodies/departments required to recover your unclaimed funds.
- Share your information with professional advisors: Legal, financial, and professional advisors to facilitate the recovery of funds
- Share your information with third-party service providers who assist us in providing our services;
- Disclose your information to third parties with your express consent or where your consent may be reasonably inferred from the circumstances;
- Disclose your information if we are required or authorised by law to do so;
- Disclose your information where we are otherwise permitted to disclose the information under the Privacy Act 1988 (Cth);
- Transfer your personal information to a new owner if ownership or control of all or part of our business changes.
- Use in Marketing
We will use your personal information to offer you services we believe may interest you, but we will not do so if you tell us not to. These services may be offered by us or our third-party service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
- Accessing and Correcting Your Personal Information
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. In some circumstances, we are not required to give you access to your personal information. There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your request to access or correct your personal information within a reasonable timeframe. We will also take all reasonable steps to ensure that the personal information we hold about you is accurate, complete, relevant and up-to-date.
- Data and Security
We are committed to ensuring the security of your personal information. We implement various technical, administrative, and physical safeguards to protect against unauthorised access, disclosure, alteration, or destruction of your personal data.
- Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to provide our recovery services unless a longer retention period is required or permitted by law.
- Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies.
- Lodging and Handling Complaints
If you have a complaint about the way in which we have handled any privacy issue, including a request for information, you believe that your personal information has been mishandled or you believe that we have breached the Privacy Act 1988 (Cth), you should contact us. Please use the contact details provided below.
We will consider and investigate your complaint. We will notify you of the outcome of our investigation as soon as practical.
If you are still unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on the alternative actions which you can take.
- Contact Information
If you have any questions or concerns about this Policy or wish to make an information request or lodge a complaint, please contact us at:
Nifty Refunds
PO Box 272
Stanhope Gardens NSW 2768
+61 433 534 971
- Changes to This Privacy Policy
We may update this Policy from time to time. Any changes and the most current version will be published on our website.
You may also obtain a copy of our current Policy by contacting us at the contact details above.
Effective Date: 18/09/2024
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