Terms & Conditions
Welcome to Nifty Refunds!
Thank you for choosing us to assist you in recovering your unclaimed funds. At Nifty Refunds, we value transparency, trust, and your satisfaction. To ensure everything goes smoothly, we’ve put together some important information in our Terms and Conditions. These terms are designed to clarify our mutual responsibilities and protect your interests while using our services. We encourage you to read through these terms so you know exactly how we work and what you can expect from us.
Your peace of mind is important to us, and we are committed to providing you with a hassle-free experience. If you have any questions or need further clarification, our team is always here to help. Let’s get started on reclaiming what’s rightfully yours!
Confidentiality of Funds Source
Nifty Refunds will not disclose the source of your funds without your signed authorisation to act on your behalf.
Fee Structure
Our fee is only charged when we successfully recover your funds. The standard fee is a flat rate of 13% of the recovered amount. In cases where the refunding process requires significantly more time and effort, an additional fee may apply. Rest assured, we will always discuss and agree upon any adjustments with you beforehand, ensuring there are no surprises. Your satisfaction and clarity are our top priorities.
Payment of Fees
At Nifty Refunds, we only charge a fee once we have successfully recovered your funds. The “refund fee” for our services will be deducted from the recovered amount. This way, you can rest assured that our interests are aligned with yours, and we are committed to achieving a successful outcome for you. Depending on how the funds are released by the holding, here’s what happens next:
- The recovered money will be placed in a trust account, and the remaining balance (after service fees are deducted) will be electronically deposited into your nominated bank account.
- Alternatively, we will send you the cheque with your refunded amount and an invoice for the fee, which you must pay within 7 days of the invoice issue date.
Non-Withdrawal Policy
Once the “Authority to Release” form is signed, Nifty Refunds will begin the process of recovering your unclaimed funds. At this point, you will not be able to withdraw from our services. If you do not provide the necessary documents or information within your capability to complete the claim, you will still be responsible for the recovery fee. Should you refuse to provide additional required documents, Nifty Refunds will issue a 7-day notice before closing your file. At that time, the recovery fee will be due, and you will be invoiced accordingly.
Legal Fees
If legal action is necessary to enforce payment of the recovery fee, the client agrees to pay all reasonable legal costs, including legal professional fees, as determined by the court.
Disclaimer of Liability
At Nifty Refunds, we are dedicated to delivering high-quality service and accuracy in recovering your funds. However, we cannot be held liable for any indirect, incidental, or consequential losses that may arise from the use of our services. We take every precaution to safeguard your interests and strive to provide a reliable service. In the rare event that issues occur, our liability is limited to the amount of the fees paid for our services. While we aim for accuracy and timeliness, Nifty Refunds does not warrant or guarantee the completeness or reliability of any information provided through our correspondence or communications. We disclaim all liability for any errors or inaccuracies, as well as for any reliance placed on such information, including any implied warranties related to its accuracy, quality, performance, or suitability for any specific purpose. We prioritize your satisfaction and will always work diligently to resolve any issues that may occur. Our team is dedicated to delivering a positive experience and successful recovery of your funds.
Amendments to Terms
Nifty Refunds reserves the right to amend these Terms & Conditions at any time, with 7 days’ written notice to the client outlining the changes.
Alternative Documentation
If you experience any challenges in providing the requested identity documents, please reach out to us via the contact methods listed on our ‘Contact Page.’ We are happy to discuss alternative options and assist you in resolving any issues to ensure a smooth process.
Client Responsibilities
Please ensure all information and documents you provide are accurate and complete to avoid any delays in processing your claim. Your cooperation with Nifty Refunds and timely communication is crucial for a smooth process. Always protect your sensitive information and ensure any communication with us is secure. Additionally, keep your contact details updated so we can always reach you with important updates or requests.
Force Majeure
Nifty Refunds shall not be held liable for any failure to fulfil our obligations due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, or other extraordinary events.
Entire Agreement
These terms and conditions constitute the entire agreement between the client and Nifty Refunds and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter herein.